Am I more or less likely to cancel if you make it easy to do so?
Posted on March 14th, 2012 by Sidney
Here’s a message I just sent to a big-name credit monitoring service as part of a we’re-sorry-you-cancelled survey: I was still in the trial period — when I first signed up I looked around the website to find out how I could cancel, if I wanted to, and I didn’t find anything. There was no [...]